We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Any returns will receive STORE CREDIT. We do not offer refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, use this link

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. $5 will be deducted from your store credit to help cover the costs of the return label. 

If you send an item back after 14 days of delivery, your order may be returned to you at your expense OR you will be charged a 15% restocking fee in addition to the $5 return shipping. 

You can always contact us for any return question at helloshopdahl@gmail.com.

Cancellations

After an order is placed, we are unable to cancel your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically sent store credit to the email used to make the purchase.